| Title: | Factors afecting frontline employy performance in Vietnam retail banking sector |
Author(s): | Nguyen Huu Minh Phuong |
Advisor(s): | Vo Thi Ngoc Thuy |
Keywords: | Banking; Dịch vụ bán lẻ; Ngân hàng; Retail service |
Abstract: | This study empirical examined quality of frontline employee performance to satisfy customers in the Vietnam retail banking. Based on the model of multilevel investigation of factors influencing employee service performance and customer outcomes by Liao an |
Issue Date: | 2014 |
Publisher: | University of Economics Ho Chi Minh City |
Description: | Business Administration = Quản trị kinh doanh
Thesis (Master’s) -- University of Economics Ho Chi Minh City, 2014
Includes bibliographical references and appendixes |
URI: | http://digital.lib.ueh.edu.vn/handle/UEH/44335 |
| Appears in Collections: | MASTER'S THESES
|
MENU
Login
